A VOIP tool first and foremost
Aircall is a modern VOIP solution aimed at companies that look forward and value innovation. Setup is quick and easy, so you can start using it right away. You’ll be able to tailor the settings once you have brought your team members on board.
With Aircall you can create phone numbers in more than 100 different countries, so you can reach your customers anywhere in the world. Metrics are generated easily and tell you instantly which of your team members are on a call and which are free. That lets you gauge average waiting times, or pin down the reasons behind missed calls.
Aircall doesn’t stop at the innovative features, you also get the traditional phone functions. You can start a conference call, set your switchboard’s opening hours and configure an automated phone menu. Your agents can also transfer a call to a colleague instantly.
The Salesdorado take
Aircall brings together every essential and advanced function you’d expect from a VOIP solution. It manages to innovate without dropping the traditional functions of a virtual phone switchboard.
Raising the productivity of your cold calling
Call routing
Call routing sends inbound calls to specific agents based on their availability, their skills, or on whatever other criteria matter more to you. You can also route calls to specific teams (by location, by availability, or by role in the company). You can set up routing to the accounting, sales or after-sales departments, for instance.
Power Dialer
The Power Dialer function automatically looks up customers’ phone numbers online for sales teams and saves them in the system. It builds a list of numbers your sales teams only have to click to call. Those phone details can be synced with your CRM software.
Going further
To our mind this is one of the features that makes Aircall a genuinely complete cold calling software, rather than a plain VOIP tool.
After-Call Work
This feature improves the prospect and customer experience by making post-call information easier to handle. Adding tags, assigning calls and jotting quick notes let you fill in customer records precisely, spelling out what each phone conversation covered.
Click to Dial
Click-to-dial lets you click a number directly (from a website, for example) so it opens in the Aircall app and starts a call. You gain time and productivity by skipping longer manoeuvres. A handy function for saving time during your cold calling campaigns.
The Salesdorado take
With these features, Aircall lets you cut call handling times considerably, and with them the waiting times on your inbound calls.
Reporting & supervision
Analysing your call performance
With Aircall you measure your teams’ performance in real time and follow it over the long run. The indicators covered are call volume, missed call rate, waiting times and so on. All of it is centralised and viewable on a single dashboard. These performance reports are precise and simple to pull. Team leaders can identify what drives success and spot areas to improve without difficulty.
Real-time monitoring
Aircall comes with a set of analysis tools such as the live feed, which reports on contact centre activity in real time. Managers can use it to reallocate resources and lift the overall productivity rate.
During a call you can listen in to gauge the quality of the exchange. You can use that to talk to your agents silently and give them advice, without interrupting the conversation.
That lets you ensure a better setup for your inside sales force.
The Salesdorado take
Aircall’s reporting gives you an overview of your performance and helps you raise it by finding areas to improve without hunting. It also tells you your agents’ occupancy rate in real time, so you can move resources to wherever the workload demands them right now.
Getting started
Every Aircall feature is reachable from a clean, well-crafted interface, contact lists and communication options included. The quick search option lets you find the details you need in seconds, and reach Aircall’s technical support fast.
Setting Aircall up takes very little time. You download the app onto the workstations, then connect all the users. From that moment you can make calls straight away. Each user can then configure their settings and usage preferences, and build their teams. Settings can be changed at any time from the dashboard.
Aircall’s interface is uncluttered, which cuts down on distractions and the risk of confusion.
An Aircall mobile app is available on Android and iOS. It lets you take notes and assign calls to your agents, collaborate with your teams and manage all your settings.
The Salesdorado take
Aircall is easy to set up and to use day to day. Every essential feature is a click away.
Integrations
Aircall knows you already have your working habits. That is why Aircall plugs into your usual sales management and CRM tools in a few clicks, Hubspot, Salesforce and Zendesk among them. That means the information you hold on your contacts stays visible, and it simplifies running your business and managing customer relationships.
Aircall integrates with plenty of business solutions, here are a few examples:
- Sales automation: Salesforce, eDesk, Freshsales, SalesLoft and so on
- CRM: Hubspot, noCRM, Monday, Pipedrive and so on
- Data & Reporting: Zapier, Plecto, Segment, Toucan Toco and so on
- Support: Freshdesk, Kustomer, Helpscout and so on
- Livechat: Intercom
- Productivity: Integromat, BlooBirds, Callingly, Intergratly and so on
If your management solutions aren’t on Aircall’s integration lists, you can suggest the brand of invoicing software, sales reporting tool or CRM you use. With a bit of luck, Aircall will manage to build an integration with your own applications reasonably quickly.
Aircall also runs a partner programme to widen the range of possible integrations and meet the expectations of a large number of customers.
The Salesdorado take
Aircall’s many integrations with the business solutions companies use most save you time in your exchanges with customers, while avoiding the information loss that comes from copying call notes from one application to another.
Aircall’s support
Aircall’s customer support is arguably one of the best out there. Their New York and Paris offices can be reached in several ways 24/7 if you speak English or Spanish, and Monday to Friday if you only speak French (technical help alone has to wait 24 hours for an answer during normal office hours). You can contact customer service:
- By phone (through a dedicated hotline)
- Livechat (available from Aircall’s website, with an answer usually within a few minutes)
- Email (dedicated email addresses for customer service)
- FAQ (Aircall has a knowledge base that can help you set up your account and start using the applications productively right away.)
- Blog (updated twice a week, it covers topics such as customer stories, VOIP services and customer service skills, and so on)
- A French-language help centre is at your disposal
- Video tutorials (plenty of them on Aircall’s official YouTube channel)
The Salesdorado take
Customer support, very present and quick to respond, is certainly one of Aircall’s strong points. The resources on the blog, the help centre and the YouTube channel complement each other well. They let you find solutions in a few minutes when you run into trouble using the software.
Aircall pricing
Aircall offers a 7-day trial to test the features and pick your plan among the 3 on offer :
- Essentials at 30€ / user / month : a flexible plan with a simple, fast rollout, for immediate use of every core feature with 1000 minutes of outbound calls / month.
- Professionnal at 50€ / user / month: a plan that secures your productivity and lets you track your performance closely through analytics reports, with unlimited domestic outbound calls.
- Custom, available on request: a complete plan for companies with advanced needs, and for international calls.
The Salesdorado take
Aircall’s pricing sits fairly high compared with other VOIP solutions, but it is clearly justified by the brand’s investment in constant innovation and in bringing ever more features and integrations. The user experience is one of a kind and pleasant to work with.